Refunds / Returns

In the case a refund is necessary, the payment will be returned to the original card used for payment. The purchaser has 30 days to complete the return procedure. If items being returned are due to customer order error, there is a 10% restocking fee. We are not responsible for the customer purchasing the wrong model, style, color, etc. If there is a manufacturer error, or you received a wrong item, please call us and we will gladly help you with these issues.

Please note: Shipping and handling charges are non-refundable. The customer is responsible for shipping charges to return the wrong items.

FactoryRVSurplus will not accept items for return that have been used, and/or damaged. Items that have been installed or attempted to be installed are subject to a 50% restocking fee.

When returning an item please include the following information in the box:

Name:
Order ID:
Reason for return:
Date returned:
Please send your returns to:
Factory RV Surplus
710 Sol Morris Drive
White Pigeon, MI 49099
Please call us with any questions, we will be happy to assist you!